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This announcement below was made when we came to a decision:
We have found there actually is a way to prevent users on each server from forwarding mail to AOL servers. This will knock out the false spam reporting. However, it is going to interrupt the mail habits of a percentage of our users, but this is really getting out of control.
We have hundreds upon hundreds of emails forwarded to us that are of no use. Only a few in between are actually real spam reports from non-customers.
In these reports we can clearly see which Surpass customers are reporting spam from other networks that flow into our servers, which in turn puts strikes against our servers. Each strike gets a Surpass IP address closer to being temporarily or sometimes permanently blocked by AOL. Unfortunately most customers have ignored our emails and continue to forward their email, which continually puts blocks on our servers. Some of them must not have a need to email AOL users from their personal domain account, but other customers on the servers do. And we have a lot of complaints.
Our number #1 abuse department request is "I can't send email to AOL" and now this will slowly diminish. With the multitude of complaints against our servers due to our customer's forwarding, it was not going to be possible if that continued.
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