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Sorry, got your email and meant to answer earlier. To upload your files, just create a new FTP account with your client and use the following info:
Host Address: (use the server that you are on, it was given to you in one of the first emails sent to you when you registered with surpass)
Username: (your cPanel username)
Password: (cPanel password)
And also, make sure you are uploading your files into the public_html folder.
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