jjd

One of the domains on my reseller account was suspended because racists were complaining about it's content (it is an anti-racist site & has no illegal content, as previously verified by the attourney of one of the racists). Surpass did not notify me or the domain owner before suspending the account, they notified me of the reason after I asked in a support ticket & told me to contact the abuse department. I later found a note in whm saying they'd emailed me with no response (I received no email from the abuse department, but have no problem receiving emails when I submit support tickets). I had emailed the abuse department prior to finding the note, I then responded in a support ticket as well, asking that they repond that way so we'd know I received any response they sent. I've received no response at all, through a support ticket or a direct email. So at this point, I've received no communication about this since the fourth of May at 2:24 AM. The domain owner cannot even access files, except by using my login, and I should not have to be giving out my login (luckily I trust this person, but still). Even with my login, emails are completely inaccessable.

So, I would really appreciate a response, or any advice on how to get a response. I am incredibly upset, but the domain owner is even more so. I am still wanting answers to my questions, namely where in the terms of service it provides for this sort of suspension, how many individual complainants are involved, and how surpass can have no problem with adult content (which no doubt receives plenty of complaints) but takes issue with an anti-racist site because of nuisance complaints that have the stated aim of shutting down the website (with no legal basis for such complaints).

I am sorry for bringing this to the forums, but I am at this point not knowing how to get a response, since my email & support ticket have apparently not worked.