Surpass Web Hosting Forums - View Single Post - Major problem, don't know where else to ask for response

jjd · May 9th, 2005, 4:05 PM

I emailed abuse

dimenoc.com the same day I received notification to do so, around 11:30 am on 4 May. I never received a response, nor did I ever receive any emails from the abuse department prior to that. I did receive one email complaint, which I did respond to, and I received a second email complaint from another person very shortly before you suspended the account. Obviously, those complaining were more interested in contacting surpass than me. I still have an open support ticket as well, which contains most of this information. I understand where you are coming from, but from my perspective it has been handled very poorly. On my end, I've received no direct communication on this matter. I've only been given some responses when I've asked, and sometimes no response even then. And no, emails haven't been going into a bulk mail folder by mistake.

I accept that this problem has come out of me not knowing how to properly set up nameservers in the first place, and by the time nameservers were set up, you already were responding to complaints & continued to do so, but no contact was made with me, perhaps it was attempted, but I have had no other problems with that email account, so I have to assume the email problem is not on my end.

There is more in the open support ticket, and I would like to be able to come to some sort of resolution if possible, at least I'm finally getting some answers.

May 9th, 2005, 4:05 PM	#6 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 132 posts Gave thanks: 0 Thanked 0 times	I emailed abusedimenoc.com the same day I received notification to do so, around 11:30 am on 4 May. I never received a response, nor did I ever receive any emails from the abuse department prior to that. I did receive one email complaint, which I did respond to, and I received a second email complaint from another person very shortly before you suspended the account. Obviously, those complaining were more interested in contacting surpass than me. I still have an open support ticket as well, which contains most of this information. I understand where you are coming from, but from my perspective it has been handled very poorly. On my end, I've received no direct communication on this matter. I've only been given some responses when I've asked, and sometimes no response even then. And no, emails haven't been going into a bulk mail folder by mistake. I accept that this problem has come out of me not knowing how to properly set up nameservers in the first place, and by the time nameservers were set up, you already were responding to complaints & continued to do so, but no contact was made with me, perhaps it was attempted, but I have had no other problems with that email account, so I have to assume the email problem is not on my end. There is more in the open support ticket, and I would like to be able to come to some sort of resolution if possible, at least I'm finally getting some answers.