Originally Posted by patmos

You've been hacked just like me. Fooled into opening a zip? You've installed a trojan that is downloading all your hard drive info to the perpetrator. Your virus scanner will not see it because it is custom made to target only Surpass email accounts and not a part of general virus attacks. Demand that Surpass supply you with a utility to remove the virus that has been installed on your computer and for godsake, unplug your computer from the internet until you're clean.