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I give them a 9; nobody's perfect. After an early hiccup with billing not releasing my account for setup, it's been a cakewalk. Moved site from Verizon (very slow customer service, few site features, limited capacity for quadruple the price). Site moved quite easily and DNS nameserver changes promulgated in a few hours. Email came right up (usually another big thorn). Even handles Frontpage quite handily. Host seems highly available and rather speedy. Like the webmail options. First time using cpanel, very impressed - lots of detailed control - redirection, blocking, error message customization.
I just wish they would have a support phone number, instead of just email. I suppose this is one way to keep costs down.
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