Hi all,
I've just finished transferring my hosting services to Surpass a few days ago, but I'm not receiving emails. I use Mozilla Thunderbird instead of Outlook. I've tried sending test emails from another email address that I am certain works, but get failed delivery notifications every time. I can login to cpanel alright, the nameservers were set correctly the other day, and the Thunderbird settings are set correctly as well. Thunderbird, in fact, can access the account correctly (e.g. it says there are no new messages; it would report a username/password mismatch error if it didn't work). I'm not sure if sending emails works because I use another SMTP server from my other email account and don't want to mess that up to test it.
Is it going to take a few more days to begin working, or is there some setting I am overlooking in cpanel to get email working?
Thanks,
Brian