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Thanks Evan
I was a bit worried about the data, but I wanted the biling issue sorted out more, I updated my Payment Details but was unable to assign it to the surpass payment. I am not sure if surpass cancelled the account or I did some how when I was updating the Payment details.
My main question was, how long a wait should I expect for a new ticket to billing to be answered and what time of the day and what days I can expect an answer.
Jon
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