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Surpass has been superb with my servers uptime just under 99.8% for the year (via SiteUptime). They admittedly did have a very rough period during last years hurricane season and move. What sold me was the way their support & IT staff responded and dealt with the issues (including some really over-the-top irate customers).
Surpass seems to have found the right model for success in this brutally competitive business. I do hope that as they expand, they can continue to find good people to hire.
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