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All it means is to make sure you change the DNS at nunames.com. So people register for hosting, but forget to change the DNS on their domain (maybe they think it'll be done automatically because they entered a domain during registration?), which means their domain isn't pointing towards their hosting. It sounds like you already have "double checked" that you've added the DNS.
You should be able to add two DNS, it's the minimum that's usually recommended... if not, I would ask the admins over at nunames.com for clarification.
You can add the IP, it points to the same place as the corresponding nameserver. But it's not neccessary to do so, it should work without it.
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