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**Tom K** · April 12th, 2006, 1:38 AM

I just signed up with Surpass and will be transferring my web site from CCL hosting over to Surpass. I changed the DNS info already which was probably a mistake. Plus...although CCL uses Cpanel I received an email (quick response BTW) from Surpass tech support (John) and he said that when he logged into my CCL Cpanel (I gave him my username and password) that CCL's Cpanel won't allow such transfers. He asked me to "have CCL backup all my files on their server so they could be transfered to Surpass. I sent an urgent message to CCL this morning and have yet to hear from them. They usually respond quickly to trouble tickets. The fact that I have yet to hear from them is not a good sign. Plus...John changed my Surpass Cpanel login and I can't get on that either. I hope this turns out OK soon. I hate having my site down.

Any thoughts?

April 12th, 2006, 1:38 AM	#1 (permalink)
Tom K Surpass Fan Seasoned Poster Joined in Apr 2006 45 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Looks like I blew it. I just signed up with Surpass and will be transferring my web site from CCL hosting over to Surpass. I changed the DNS info already which was probably a mistake. Plus...although CCL uses Cpanel I received an email (quick response BTW) from Surpass tech support (John) and he said that when he logged into my CCL Cpanel (I gave him my username and password) that CCL's Cpanel won't allow such transfers. He asked me to "have CCL backup all my files on their server so they could be transfered to Surpass. I sent an urgent message to CCL this morning and have yet to hear from them. They usually respond quickly to trouble tickets. The fact that I have yet to hear from them is not a good sign. Plus...John changed my Surpass Cpanel login and I can't get on that either. I hope this turns out OK soon. I hate having my site down. Any thoughts?