very let down
after 6 months of great regular hosting and almost a year of great service with a dedicated server i have recently been really let down by surpass.
since february this year i have had problem after problem with my server. extremely slow response times, and downtime. for hours at a time.
in the last 2 weeks since handing over more money for what i hoped would be a better service i have been even more let down. in the last 7 days my sites have been barely functioning, i am losing traffic and money to cover these surpass bills. and the problem i feel isn't being dealt with. while support WERE great, i now feel fobbed off with little explanation as to what the problem actually is and why it's a constant reoccurence. why isn't this solved already? i get the same responses that things are running fine but hours later the problem is back. after having such a great experience previously with surpass i am reluctant to move hosts, however i am now looking elsewhere because i feel left with little choice.
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