Glad to have you here in the forums. Sorry it had to be under these circumstances.
Surpass does take customer satisfaction very seriously. Most of the time they get it right, but occasionally things don't go as they should.
Can you please post some of your more recent tickets that have not been resolved to your satisfaction? I'm sure Kayla would like to know so that she can figure out what happened (or didn't, as the case may be).
I'm sure she would like to have the opportunity to keep you as a satisfied customer.
We're also always looking for fresh blood, umm..., I mean new people to talk to here in the forums, so after this gets resolved, stick around and become a part of the dysfunctional family known as Surmunity.
Seriously, post those ticket numbers.
Thanks.
John