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not to digress from your complaint but I too have a couple of unresolved support issues.
In fact one i didnt even know had been responded too about email issues because... duh.. it was about email issues.
JSE-677755
AFK-747821
anyways , im seriously debating moving back to a reseller account. it has nothing to do with surpasses support or lack thereof... just i think my customers were much better served... and thats a reflection of my lack of knowledge than surpasses. Im going to decide in the next week what to do.. my ego enjoys a dedicated server but it is beyond me to ascertain the issues when they arise.
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