|
Surpass helpdesk does not delete tickets. They will close tickets, if they believe the answer has been found or if the ticket is inactive, but they don't delete tickets. I have every single ticket I've ever sent listed in my help desk account, all from before they switched over to the new ticket management.
If you can't find the ticket you sent in, well, send another, until you get the answer you need. You need to be clear on what you need though, you may not be a native English-speaker, but I find your train of thought hard to follow, especially with your excessive use of exclaimation points. We can't help you here, particularly if you are just here to complain. There's lots of people here with computer experience, and perhaps your "4 small sites" aren't that small after all. But we don't know that, since we don't know anything about them. Please give us more information so we can try to figure out why your usage is so high.
Also, John, as helpful as Kayla is going the extra mile around the forum, and I have no doubt she will help here if she sees the post, you should give her the opportunity to extend the help herself and not volunteer her. Your assistance is appreciated, but let Kayla speak up for herself.
__________________
|