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if you are trying to say that the server was reinstalled and it is down again, then i would have to say figure out the problem?
first you were saying it was hacked, now calling it a DDoS? the two actions would have 2 very different responses as to how to fix. A hack/exploit requires trying to figure out how/where, and a DDoS requires other network level solutions
Now if you mean they went from hacking, to a DDoS, then you cant blame support. They fixed the problem only to have the hacker try something else.
And comparing Google/Yahoo is hardly fair. They have huge server farms.It wouldnt suprise me if Google had 100,000 servers and LOTS of technicians/engineers, and the networks behind them. Now while surpass is big, and decent, they dont have that kind of system in place. Also, they are not trying to secure 100,000 servers to serve 1 website, they are trying to secure 1 server in order to serve thousands of websites.
It is also your server. If you cant seem to secure it, and the support team is doing all they can to help (and it sounds like they are), dont *****. You are hard enough to understand. Im not even sure what to make of your last post. I dont know if they even know what the problem you are trying to express is.
Now my server, hosts a few websites that are just a tad more likely to be the target of an attack, and i myself have pissed off a lot of so called hackers. (i recorded attempts on my server/website like several times a day several times a month for literally, 13 months). I spend atleast a few minutes every day making sure my server is secure, checking logs, and so on.
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