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rjoe · May 21st, 2006, 5:45 PM

I tried to have my bandwith increased. I submitted a help desk ticket yesterday and was responded to by Jesse C, who was very helpful explaining the process.
He wrote:

Recently we changed the disk space and bandwidth specifications of the reseller plans we offer. Since the prices have not changed on these reseller plans, our clients are entitled to an update to these new specifications by request.

--------

Before we proceed with this update we must make you aware of another change regarding these new specifications.

With each reseller plan ordered we provide a bonus amount of disk space and bandwidth to the primary cPanel account associated with the reseller plan. The disk space and bandwidth resources assigned to the primary account do not subtract from the amount of disk space and bandwidth assigned to the reseller plan itself. We provide these complimentary resources to the primary account as for the use of promoting the resellers services, however the reseller may choose to do whatever they wish with the primary account.

Before May 10, 2006, the amount of disk space provided to this primary account matched that of the reseller resource disk space. After May 10, 2006 this has changed. With the new reseller plans, all primary accounts are given only 5 GB of disk space, and 10 GB of bandwidth.

If this amount of disk space and/or bandwidth is not enough for your primary account, we can optionally place the primary account under the ownership of your reseller resources. Keeping in mind that the complimentary disk space and bandwidth is only a bonus and not an included part of your reseller plan.

Let us know if you would like to continue with this upgrade.

If you have any other questions, feel free to ask. Have a great day!

Regards,
Jesse

SurpassHosting

Not being able to respond yesterday, I replied to Jesse's e-mail this morning and received an e-mail from Greg who said....

Looking at your account I see you are on our Surpass Reseller Account. We do not have any bandwidth increases for this plan since we no longer offer that plan. If you would like to upgrade your account, you can upgrade to the bronze plan with 10GB of disk space and 250GB of bandwidth. Let us know if you would like to do so.

I wrote back, asking if this would be a free upgrade and received this reply from Mark who said.....

Hello,

To upgrade to the bronze plan, you would need to pay $15 a month instead of $10. There is no free upgrade.

Is it only the newer Supass Customers who are receiving the upgrade?

How is this fair, and why am I not receiving it?

May 21st, 2006, 5:45 PM	#69 (permalink)
rjoe Registered User Fresh Surpasser Joined in Jun 2004 25 posts Gave thanks: 1 Thanked 0 times	Increase for some, not for others? I tried to have my bandwith increased. I submitted a help desk ticket yesterday and was responded to by Jesse C, who was very helpful explaining the process. He wrote: Recently we changed the disk space and bandwidth specifications of the reseller plans we offer. Since the prices have not changed on these reseller plans, our clients are entitled to an update to these new specifications by request. -------- Before we proceed with this update we must make you aware of another change regarding these new specifications. With each reseller plan ordered we provide a bonus amount of disk space and bandwidth to the primary cPanel account associated with the reseller plan. The disk space and bandwidth resources assigned to the primary account do not subtract from the amount of disk space and bandwidth assigned to the reseller plan itself. We provide these complimentary resources to the primary account as for the use of promoting the resellers services, however the reseller may choose to do whatever they wish with the primary account. Before May 10, 2006, the amount of disk space provided to this primary account matched that of the reseller resource disk space. After May 10, 2006 this has changed. With the new reseller plans, all primary accounts are given only 5 GB of disk space, and 10 GB of bandwidth. If this amount of disk space and/or bandwidth is not enough for your primary account, we can optionally place the primary account under the ownership of your reseller resources. Keeping in mind that the complimentary disk space and bandwidth is only a bonus and not an included part of your reseller plan. Let us know if you would like to continue with this upgrade. If you have any other questions, feel free to ask. Have a great day! Regards, Jesse SurpassHosting Not being able to respond yesterday, I replied to Jesse's e-mail this morning and received an e-mail from Greg who said.... Looking at your account I see you are on our Surpass Reseller Account. We do not have any bandwidth increases for this plan since we no longer offer that plan. If you would like to upgrade your account, you can upgrade to the bronze plan with 10GB of disk space and 250GB of bandwidth. Let us know if you would like to do so. I wrote back, asking if this would be a free upgrade and received this reply from Mark who said..... Hello, To upgrade to the bronze plan, you would need to pay $15 a month instead of $10. There is no free upgrade. Is it only the newer Supass Customers who are receiving the upgrade? How is this fair, and why am I not receiving it?