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Originally Posted by Kayla
This promotion is for either new clients, or existing clients that happen to have a need for a new plan.
If you don't fit into either of these, it's wrong to say the least to try and get around the system.  We had these same exact questions the last time we did this promotion.
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Just to verify, does that mean if I wish to have a new plan, in this case upgrading from the power to the deluxe or pro plan, I would need to cancel my Power and reorder?
Or could I simply do it through the support system and still get a free plan?
I'd still be paying more doing it that way, as I would be upgrading.