Surpass Web Hosting Forums - View Single Post

GabeX · June 25th, 2006, 7:09 AM

Surpass shut my site down because it was using "59%" cpu sources, and I had no scripts running, I even asked for a raw log to be sent and they wouldn't send me one, saying it was my responsibility to "investigate" the cause yet I couldn't access the cpanel if I was suspended. They kept forcing me to buy a dedicated and I felt pressured into doing so, considering I ran a huge site and have been a "loyal" customer towards surpass for more than a couple of years now, I took the offer. I have a couple of sites that receive over 4k unique a day, and being as I took the offer on the dedicated, I have yet waited almost three days and have NOT received a support ticket answer back for help on how to get my server set up. I have purchased this dedicated and being down for almost a week is very important as I am losing my dedicated customers/fans. I really am a dissatisfied customer after being forced into a dedicated that I am not understanding ONE BIT on how to set it up considering I run about 5 domains.

I've had all of my information transferred from the reseller to the dedicated. I managed the dns settings through a main domain which I expected to turn into a hosting company, and now the sites are not updating through the sites and I cannot point each domain to a specific directory since it was transferred, because it gives me a currently exists error. Not only that but due to the transfer, there are options showing I have domains added, but under "LIST ACCOUNTS" I do not have an "Unpark" or "Delete" option to re-set it up which is causing a no go on the domain. The technical support has turned horrid, the way I see it, Surpass is enjoying their money.

June 25th, 2006, 7:09 AM	#1 (permalink)
GabeX Registered User Fresh Surpasser Joined in Jun 2006 1 posts Gave thanks: 0 Thanked 0 times	Dissatisfied Customer. Surpass shut my site down because it was using "59%" cpu sources, and I had no scripts running, I even asked for a raw log to be sent and they wouldn't send me one, saying it was my responsibility to "investigate" the cause yet I couldn't access the cpanel if I was suspended. They kept forcing me to buy a dedicated and I felt pressured into doing so, considering I ran a huge site and have been a "loyal" customer towards surpass for more than a couple of years now, I took the offer. I have a couple of sites that receive over 4k unique a day, and being as I took the offer on the dedicated, I have yet waited almost three days and have NOT received a support ticket answer back for help on how to get my server set up. I have purchased this dedicated and being down for almost a week is very important as I am losing my dedicated customers/fans. I really am a dissatisfied customer after being forced into a dedicated that I am not understanding ONE BIT on how to set it up considering I run about 5 domains. I've had all of my information transferred from the reseller to the dedicated. I managed the dns settings through a main domain which I expected to turn into a hosting company, and now the sites are not updating through the sites and I cannot point each domain to a specific directory since it was transferred, because it gives me a currently exists error. Not only that but due to the transfer, there are options showing I have domains added, but under "LIST ACCOUNTS" I do not have an "Unpark" or "Delete" option to re-set it up which is causing a no go on the domain. The technical support has turned horrid, the way I see it, Surpass is enjoying their money.