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Of course, and I read about most of this. In fact, you can pretty much make sure your site is set up to work with PHPSUEXEC all on your own - a decent FTP client will allow you chmod any files you own. But that's the catch. All files should already be owned by /user, but in some cases something goes wrong and they're not. In that case, you can't chmod those files, and because PHPSUEXEC doesn't like more than one user in a directory, PHP will also fail to run.
Without PHPSUEXEC you can ignore these "stuck" files and folders (as I did), but once PHPSUEXEC is enabled it causes a world of trouble. This is the only case where it's absolutely necessary to contact support.
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My server: Serva
My domain: binarytoast.com
(Yeah, yeah. I know binarytoast.com doesn't do anything.)
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