If in management it may take a little time but they will dig into it deeper.
But hay I can relate to the frustration. And nothing wrong with a good rant. Surpass has not seem me do a Skippy rant yet. They have seen a minor rant but no Skippy rant. hehehe
I'm just real curious as to what is causing your burst. I see occasional spikes with server load and CPU use and can not see anything I have going that would cause it. And Surpass could not find the issue or cause when I dropped a ticket twice on it.
So why is your issue flagging so big? Weird!
And yes it is suppose to act like a dedicated not affecting the neighbors on the servers. If it is, something is wrong.