|
I apologize however this is your website and you need to make sure you run a secure none cpu intensive website. We are here to help you as needed always 7 days a week all year round but we are not able nor paid to go and fix your websites issues or trouble shoot it for bad code issues. Imagine we had to do this for everyone, we are not personal programmers for you. Don't get me wrong we will be here to help you but we are not able to stay for hours to troubleshoot your code, it is simply not in our business model for what we charge you for hosting.
I am sorry for the 6 hour response, there is other clients and tickets and are answered in the order received. We can't skip everyone else to answer your ticket each time. Surely you can understand. 1-6 hours is a reasonable response time in this industry.
|