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There are 2 steps: (1) getting the domain name, and (2) getting the hosting package.
They can be bought separate or as a package. Review your order invoices and if you indeed bought them together send a ticket to sales via the ticket system at desk.surpasshosting.com and find out the registration status.
You can access the control panel and FTP by using the IP# and username, because it is setup.
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Where would you be if you were at the highest court in the land (US)?
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