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Just a heads up here, 99% of people on these forums are not employees of Surpass, BigJohn was only trying to be nice and helpful.
The only thing you could try is going through The Surpass Helpdesk and contacting Sales as that is who provides the support.
Just to let you know I have been with them over a year and a half and never had a problem with not having a phone number to call them on.
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