Surpass Web Hosting Forums - View Single Post - would have i recommended surpass to my clients ? not sure

zaxxon · September 28th, 2006, 11:16 AM

in most cases surpass have been relativly quick to resolve my issues. they were minor and mainly informative in nature. but we all know that a host is measured in its ability to resolve major issues quickly and reliably. thats at least what is important to me. now, i am writing this after 4 hours of waiting on surpass to fix my clients problem, this is the 5th time his emails have been knocked off and he can retrieve them. in most case the problem have resolved it self after a few hours, but in a few it took a long time to fix. i have asked surpass to look in to this problem and advise on what toi do. the best i got is that the TEAM will look in to it and will let me know . did i her anything ? no. well i did actualy , i heard from my client that his emails are again down, and now after 4 hours i cant even get surass technician SAM B to look at it. in his opinion since its the same issue i have been having before i should not be posting another ticket. this might be fair enough but since i posted a ticket to support i should also be getting support to garnish the admin lecture. no support, no reasons as to what is happening, no estimated time for fixing this, no answer as to if its even been looked at and nothing in the light ofg a solution, i have reaptedly asked, and never got a reply as to what is happening, let alone resolved my issue.

if i had know this is how i will get treated, i probably would have never chose surpass - its a massive turn off.
i call the admins from here to have a word with SAM B and maybe with their support department in general and to explain to them that as much as it is their right to be uncurtious and unhelpful in real life - surpass hosting is a business and is looking after business clients. and that there are many options out there for hosting. there is really no need to TRY and push customers away, some will leave anyway the idea for the support people is to retain customers to keep them up and running and provide curtious and helpful assistance at all times.
but then again this is just my opinion

September 28th, 2006, 11:16 AM	#1 (permalink)
zaxxon Registered User Fresh Surpasser Joined in Jul 2004 18 posts Gave thanks: 0 Thanked 0 times	would have i recommended surpass to my clients ? not sure in most cases surpass have been relativly quick to resolve my issues. they were minor and mainly informative in nature. but we all know that a host is measured in its ability to resolve major issues quickly and reliably. thats at least what is important to me. now, i am writing this after 4 hours of waiting on surpass to fix my clients problem, this is the 5th time his emails have been knocked off and he can retrieve them. in most case the problem have resolved it self after a few hours, but in a few it took a long time to fix. i have asked surpass to look in to this problem and advise on what toi do. the best i got is that the TEAM will look in to it and will let me know . did i her anything ? no. well i did actualy , i heard from my client that his emails are again down, and now after 4 hours i cant even get surass technician SAM B to look at it. in his opinion since its the same issue i have been having before i should not be posting another ticket. this might be fair enough but since i posted a ticket to support i should also be getting support to garnish the admin lecture. no support, no reasons as to what is happening, no estimated time for fixing this, no answer as to if its even been looked at and nothing in the light ofg a solution, i have reaptedly asked, and never got a reply as to what is happening, let alone resolved my issue. if i had know this is how i will get treated, i probably would have never chose surpass - its a massive turn off. i call the admins from here to have a word with SAM B and maybe with their support department in general and to explain to them that as much as it is their right to be uncurtious and unhelpful in real life - surpass hosting is a business and is looking after business clients. and that there are many options out there for hosting. there is really no need to TRY and push customers away, some will leave anyway the idea for the support people is to retain customers to keep them up and running and provide curtious and helpful assistance at all times. but then again this is just my opinion