Quote:
Originally Posted by GamingHybrid
I understand what your saying, you can select any other option. HOWEVER, I've just tested this myself and it works fine.
I clicked the "Order Now" link, selected the third option, and boom, works. Try...
1. Clearning cache, etc
2. Using a different browser
3. Concentrate on the form, don't speed read
If it does work at first, for whichever reason, try again. It works PERFECTLY fine for me... if you need further assistance I can give a step by step.
Hope all works for ya.
P.S. Your wording makes it seem like it is Surpass's problem, when this cannot be so if no one else is facing issues in this troubleshooting. $15 is their price, your not forced to transfer, as I haven't done so personally, being I like my registrar.
|
What?? Ok, I think someone else is speed reading now.
- Nothing here implied there was any kind of problem that could have been caused by my browser or a cached page.
- My second post (the fourth post over all) stated below the double line I figgured it out.
- My third post (the seventh post overall) stated that I was not the only one who has had the problem, and that I personally knew of someone else that was confused.
- I never stated that it was Surpasses fault, only that the wording might benefit from clarification. I have been in this business over 27 years, and I know how quickly and silently a new customer can slip away without you even knowing. My sugestions can only benefit Surpass, I am not trashing on anyone.
I have build an ISP and hosting company from the ground up (for a former employer), which I have subsequently walked away from. I engineered and implemented a 360 home Fiber-to-the-Home (FttH) development. I was instrumental in building one of the first hosted VoIP softswitch based CLECs in the country (Centile / 8x8) and beat Vontage to market. I could go on for pages, but there is no point. So as far as technical knowledge goes I would consider myself one end of the spectrum of customers. My client that was also confused with her own reseller account that was set up due to multiple domain usage was by far the other end of the spectrum as she barely understands the usage of E-mail. If both ends of the spectrum can be confused by the same thing, then what harm can come from a simple review of the wording? If changing a couple of words can help, where is the harm in taking five minutes to update a page so there is no confusion?
Kayla's post pointed out that
Quote:
|
Originally Posted by Kayla
The 3rd option to "use" rather than "transfer" your existing domain is the correct option for you.
|
Yet if you look at the screen shot posted by pizzicar, the word "use" is not there to contrast with the "transfer" option. The third option on the form (the "use" option) states that you need to update your nameservers, which I clearly showed in my fourth post is not what happens. A person that understands the technicalities of what is going on could conceivably be confused by the inaccuracy of the option, and a person that knows nothing about hosting may think the second option is correct even if they just purchased their domain elsewhere.
I was only trying to help both Surpass and future customers, as I clearly got my problem fixed at my second post. However, if suggesting a simple review of something this trivial meets this much objection, I guess the community here will be just fine "always doing it like this because this is how we have always done it". I have no issue with that. I know now to sit sit here and shut up. I don't want to stir the pot by actually trying to help.