I would have prefered dealing this issue somewhere other than an open forum but because Surpass seems to be having all sorts of issues I have no other choice.
My account was suspended today after I paid the bill 2 days ago via Paypal. I have received comfirmation from Paypal and the money was removed from my account 2 days ago (November 5th). Yet my account was suspended today. Mind explaining why?
I would create a ticket regarding this issue but of course there is something wrong with your ticket page:
Once that gave me errors, the next step is email. So I explained my situation in an email to
billing
surpasshosting.com. The email address that is on every email I get from you guys. Well it comes back undelivered:
So I am posting on an open forum since I have no other option. Please unsuspend my account. Thanks.