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pixelslash · November 7th, 2006, 3:38 PM

Thanks, however I can't log into that section of the website. I know this sounds like I don't know what I am doing but it is no joke. It asks for the:
Email:
Password:

I type both in it tries to log in then takes me back to that page and gives me an error: "Invalid Username or Password"

So you think OK, I have typed in one of those wrong. So I re-type in my email address and click [Lost Password] just incase the password is wrong. I get an email from Surpass that gives me the primary email address and the password. I copy both and paste them into the appropriate boxes on that login page and still "Invalid Username or Password".

From day 1 (I have been a customer since September) I have never been able to log into that screen. I have always had to go to the address: https://client.surpasshosting.com/billing/ to do my tickets and invoices. This is the page that is buggered up.

I can't and have never been able to access: https://desk.surpasshosting.com/
I can't submit a ticket because of errors on: https://client.surpasshosting.com/billing/
I can't send an email to: billing

surpasshosting.com

What now?

November 7th, 2006, 3:38 PM	#3 (permalink)
pixelslash Registered User Fresh Surpasser Joined in Oct 2006 14 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Thanks, however I can't log into that section of the website. I know this sounds like I don't know what I am doing but it is no joke. It asks for the: Email: Password: I type both in it tries to log in then takes me back to that page and gives me an error: "Invalid Username or Password" So you think OK, I have typed in one of those wrong. So I re-type in my email address and click [Lost Password] just incase the password is wrong. I get an email from Surpass that gives me the primary email address and the password. I copy both and paste them into the appropriate boxes on that login page and still "Invalid Username or Password". From day 1 (I have been a customer since September) I have never been able to log into that screen. I have always had to go to the address: https://client.surpasshosting.com/billing/ to do my tickets and invoices. This is the page that is buggered up. I can't and have never been able to access: https://desk.surpasshosting.com/ I can't submit a ticket because of errors on: https://client.surpasshosting.com/billing/ I can't send an email to: billingsurpasshosting.com What now? Last edited by pixelslash; November 7th, 2006 at 3:41 PM..