1- The issue you had with submitting a ticket was because you were submitting it inside your client area. There is nothing wrong with that of course, but a few days ago customers began to report to us that they saw those errors and it took some time to get fixed. If you submit a ticket now you will see that it works fine. So now that's all working normally. We apologize about the frustration caused there.
2-
https://desk.surpasshosting.com has worked all along, it is not directly connected to the client area. Submitting a ticket there would have worked fine, just so you know in the future. I know that you said,
"I can't and have never been able to access: https://desk.surpasshosting.com/" but I have no idea why you wouldn't be able to see it, please let me know what happens exactly when you visit that link. We have not had any reports of customers not being able to go to our helpdesk recently.
3- For the
billing
surpasshosting.com issue, it seems that the account had been deleted. It's working fine now.
Since that account uses an auto responder, mail had built up and a technician deleted the mail and the inbox. Apparently the POP account has to exist for auto responders, unlike with forwarders. So it is created again now..
4- Now for the suspended issue... no one should tell you that - so I'm really confused on that. Once payment is submitted, sites can be unsuspended. It's very simple.
Can you post the ticket ID so that I can take a look?