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They did not respond to support tickets or their support forum.
The host I had before that had sever down times and server issues but worse than that was that if a customer posted about it in the publicly viewable support forum they deleted those negative posts. This gave the impression to any non-customer viewing those forums that everything was great. Of course customers went to other forums on the internet that the host had no control over and told what was happening there. So I left because if my negative posts were being removed who elses were being removed too?
So far I have come to see with Surpass that if you have a problem they answer it right away. And they do leave negative posts in their forums so what you see is what you get. If anyone looks at the negative posts that are here it is plain to see that it is usually the customers fault. I tend to find that negative posts in a forum actually make the company look better, most of the time.
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