Surpass Web Hosting Forums - View Single Post - [Promotion] Shared and Reseller : November

madhippo · November 15th, 2006, 12:23 AM

surpasshosting.com is driving me insane! Can someone give me a clear answer to this question?

I have a month to month bronze reseller account which charges me $15 each month on the 16th. Today is the 14th. I am going up to the silver package to take advantage of the bonus deal.

The upgrades dept is telling me that when I pay $15 on Nov 16th, that money is payment for Oct 16th to Nov 16th. That cannot be correct, right? When I signed up for a server, I had to pay before I could get access to my account. That means I am always paying for the month that is coming. So when I paid $15 on the 16th of Oct, that is when I paid for the dates of Oct 16 to Nov 16th.

Am I missing something?

This is all a "problem" because upgrades wants me to pay the full 25 dollars today (or tomorrow) even though I only have one more day for the current month.

I do not mind paying 25 on the 16th (the day my server payment renews) but it makes no sense to pay 25 today or tomorrow AND 25 more on the 16th.

Help?

November 15th, 2006, 12:23 AM	#91 (permalink)
madhippo Registered User Seasoned Poster Joined in May 2005 87 posts Gave thanks: 12 Thanked 0 times	Ugh - upgradessurpasshosting.com is driving me insane! Can someone give me a clear answer to this question? I have a month to month bronze reseller account which charges me $15 each month on the 16th. Today is the 14th. I am going up to the silver package to take advantage of the bonus deal. The upgrades dept is telling me that when I pay $15 on Nov 16th, that money is payment for Oct 16th to Nov 16th. That cannot be correct, right? When I signed up for a server, I had to pay before I could get access to my account. That means I am always paying for the month that is coming. So when I paid $15 on the 16th of Oct, that is when I paid for the dates of Oct 16 to Nov 16th. Am I missing something? This is all a "problem" because upgrades wants me to pay the full 25 dollars today (or tomorrow) even though I only have one more day for the current month. I do not mind paying 25 on the 16th (the day my server payment renews) but it makes no sense to pay 25 today or tomorrow AND 25 more on the 16th. Help?