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Autopilot can be helpful to control your account - but using "auto signup" feature is NOT recommended - unless of course you like being tagged as a spam supporter....
Support levels vary, and you can always rely on this forum or the helpdesk to get answers to more complicated problems. Support will help you with anything you need as a reseller, you're just the ONLY one (they will not respond to requests from your customers...)
support is provided through a help-desk utility - desk.surpasshosting.com
John
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