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I suppose more detailed information for troubleshooting would have helped. Was it that he couldn't receive emails from the server at certain times? Was this fequent (more than once or twice within a 24-hour period)? Has the client checked with his ISP or have you had other clients (or even yourself) experience the same?
Also, keep in mind if it is at work where the internet is restricted, not all services will work. At one of my jobs in the past, there was a restricting software that also didnt allow and form of cpanel linking, from the 2082 address, etc. This i sdue to protocal blocking fro mthe software.
If at home, there could have been an issue with the server or his ISP. Many factors can be the issue, proving as much information possible will help narrow down and even terminate the cause at its core. So, if this is still an issue, tell us and/or the tech peps at the Helpdesk. The more details, the faster the support.
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