LadyJo

I have already sent in a support ticket. well several actually, outlining the problems. It has been over 14 hours and this is a major issue. I tried everything I could think of to get the ticket noticed, to no avail. So now I am going to ask for help here. I NEED this resolved before the xmas weekend.

I run a store on my server that sells egoods, these have to be downloaded from zip files stored in my store directory. At some point in the copy from my old shared account to our new deidcated one, my store and gallery disappeared completely and they were able to get them back. It was after THIS that I noticed that the download directory no longer has almost 30GB of products, the whole store is only 8GB and the download directory is empty. I have had orders for these products, not to mention a CHARITY project for kids with cancer that customers need to access.

One thing I noticed is that the download directory to the store is CH MOD at 751, which is weird because that is not even the default setting. When I try to change it through FTP and ALSO through Cpanel I get an error about : [a fatal error or timeout occurred while processing this directive].

If someone could help me, this would be greatly appreciated. I do not know what to do... I have upset customers and I, as a customer here, was garaunteed that this transfer would be seamless and I would experience no down time. After $200 I would certainly hope to get better response to urgent requests than having to wait 14 hours.

Joedee Matsler
elementalscraps.com
Ticket [#RTV-487313]