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Happy New Year, Andria.
Is your server running whm/cpanel? Can you check your site's Cpanel? Of course as brandon said, this is a user-to-user forum. Yes, Surpass folk visit, but not all day every day.
So, as users, we can try to help - but we may not be able to do anything.
Post your ticket number in this message too, and your site URL.
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