Quote:
Originally Posted by Tsikura
I'd expect for billing to be the most active asides from their work hours.
|
Actually, I'd like tech support to be faster and more active. Most of the time, it is tech and not billing that is an issue. For this client, however, it is billing.
Best to keep at it. Are you registered at the HelpDesk (requires a whole new registration seperate from hosting account and forum account)? If not, doing so allows better tracking of the tickets for you and staff. This meaning, you can keep checking up on the ticket via the HelpDesk and not be blind via the email method. This will also ensure that your spambox does not filter Surpass emails.
In fact, check your spambox if your going by email, as it could have been sent there.