Daniel

Hello,

As you probably have read in the previous reply - we went ahead and sent the drive over to a data recovery company to recover the data for the accounts that we were not able to restore.

Unfortunately, this has taken a lot longer than what we had initially expected. Although every effort was made to get the drive to the data recovery company as quick as possible (including choosing their "priority service" plan), we can't say they share the same view on being 'speedy'.

After delivering the drive over to them, it took them 2 days just to assess the situation and begin an evaluation. Through multiple calls, I learned that even more time would be necessary because they did not have have certain parts in stock. In an effort to speed this process up, I personally went ahead and delivered them an additional 5 blank drives of the same exact model and manufacturing date, so they can hurry up with this process.

But again, more time was wasted due to the fact that as we learned, the company firmly believes in a 9am-5pm work hours, and weekends being off. As you know, it is also Martin Luther King Jr.'s Day today, so we cannot expect the data back today either.

I will be getting in contact with the company tomorrow morning, as soon as they open. We should have an update then, and hopefully the data should be in our hands by the end of the day.

It is quite possible that we are just as frustrated as you right about now. We just wanted to shed some light on the situation, even if the update was quasi-negative, just know that we are doing the best we can to speed up the recovery of your data, but a lot of the work required to do so is out of our hands this time.

Surpass Data Recovery Inc., anyone? Sounds lucrative.



-Daniel