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The reason I left my host was because they were seriously unreliable, 99.9% uptime? Oh, please, it was more like 99.9% Downtime. They used to reply to my tickets in 5 hours but now even when I put my ticket as Priority-High, they would answer it in 3-4 days. Some of my tickets were closed and all they told me was that they "attempt" to solve it. The problem just comes back every other day and sometimes it doesn't load for days. Their forum doesn't work, so it's impossible for me to ask for help. I had e-mail the founder of the company, and she was pretty nice and helped me out, but after a couple times of e-mailing her, she completely ignored me. I tried calling but nobody picks up the phone so I have to leave messages. There are always something wrong with public_html directory, they told me someone with access to my Cpanel deleted it, but I'm the only person with access and I just go there to check on how much space/bandwidth I've used, so there are no ways that I could have deleted it. I am a fanlisting-addict. I looked through people's domains and most of the website's that inspired me were hosted by Surpass. I am happy, I made a decision to leave my previous host. I hope my hosting experience with Surpass will make me stay with them for a long time.
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