1) How long does it take for my Surpass account to be activated?
We manually review all orders so you will receive your login details within 24 hours. (This is to prevent fraudulent sign ups and spammers. This protects our servers and your service experience.) Thank you for your patience during the small wait.

2) What payments does Surpass accept?
We accept credit/debit card payments and PayPal. However, if you use a PayPal eCheck we cannot activate the account until it clears. Normally eChecks clear in 3-5 days. At this time we do not accept money orders unless they are yearly payments for dedicated servers.

3) Are there any other fees to host with Surpass?
- SSH is free on all plans except for OC5 and OC10. For those two plans there is a one time fee of $20.
- Whois protection: If you buy a domain name with SurpassDomains.com, Whois privacy protection is $20. This protection will conceal your personal details on your domain name record.
- If you run out of add-on domains on your plan, we recommend that you upgrade to a reseller account so that you can have private cPanels for all your domains. Otherwise extra domains are $10 each, but every plan gives many add-on domains so it is unlikely that you will run out of them. (Power has 30 add-on's, Max has unlimited.) Still if you do, a reseller account is better for an account of your size.

4) Do you allow resellers to oversell?
It is not enabled by default, but you can request this feature to be enabled via our helpdesk.

5) How many accounts can I create with a reseller account?
You can create as many as you would like, some resellers have created over 100. However at that point, your account may be using much of the server's resources if many of the accounts are generally active. We ask you to be responsible with your account and gauge the approximate time when you may need to upgrade to a higher solution.

6) Can I cancel my account at any time? Is there a fee to cancel?
There are no fees to cancel (or upgrade/downgrade) and you are free to change your account at any time. Our support page lists the different forms you'll need.

7) Can I host adult content at Surpass?
Any legal adult content is permitted. However, spamming and overloaded accounts are not.

8) Do you provide unlimited SQL databases?
There are no database limits on any of our plans.

9) I would like to move from my current host to Surpass, will I have to start from scratch?
- No, if your current host uses Cpanel, we are able to transfer up to 10 separate Cpanel accounts. If not, then you will have to wait for your welcome email and manually transfer your files through FTP.

10) Is there a limit to how much I can stream on a shared plan?
- No, just as long you conform to our Terms of Service. (No excessive HTTP connections...etc.) Although the best bet is to look into purchasing a dedicated server so you will not have any problems with other clients on a shared plan.

11) Can I have dedicated IPs, how much are they?
- Yes, $2 for dedicated, $3 for resellers, and $4 for shared clients.

12) What are Add-on Domains, are they seperate from the main website?
- Add-on domains are sub-directories within your main account that have domain names redirecting to them. They are not seperate from your main website, since you can still reach them via websitename.mainaccount.com or mainaccount.com/websitename.

13) What top level domains can be hosted at Surpass?

.AC
.AT
.BE
.BIZ The .BIZ domain can only be used for a "bona fide business or commercial use".
.BZ The country-coded Top Level Domain (ccTLD) for the country of Belize. Anyone in the world can register a .bz name.
.CA There are additional contact attributes required for the Canadian ccTLD.
.CC Top level domain for the Cocos (Keeling) Islands. Anyone in the world can register a .cc domain for any purpose.
.CN
.COM
.CO.UK
.BR.COM
.CN.COM
.DE.COM
.EU.COM
.HU.COM
.NO.COM
.QC.COM
.RU.COM
.SA.COM
.SE.COM
.UK.COM
.US.COM
.UY.COM
.ZA.COM
.COM.AU
.COM.MX
.DE The administrative contact must have a street address or P.O. box within Germany. .DE names require a minimum of 2 name servers.
.EU To register a .EU domain name, you must meet one of the following requirements: i) Undertakings having their registered office, central administration or principal place of business within the European community; ii) Organisations established within the European Community without prejudice to the application of national law; iii) Natural persons resident within the European Community
.GS
.IE
.IN Top level domain for India. Anyone in the world can register a .in name.
.INFO The first unrestricted top-level domain since .com, .info domains are available to the general public.
.IO
.IS
.IT Individual registrants may only register one .IT domain. Companies may register more, but must provide a tax ID number. Registrants must reside in the European Union.
.JOBS Registrants need to complete an Account Authorization form to submit names and must include a copy of their business license -- form found under Article A100884 at .jobs - FAQ .JOBS is restricted to those that meet the following criteria: Tasked with hiring or other HR duties on behalf of their own employer organization; Authorized to purchase their companyname.jobs on behalf of their employer organization; Who agree to abide by the .jobs Use Policies; and Who agree to abide by the SHRM Code of Professional Ethics
.JP
.LA
.MOBI .MOBI Web Sites must comply with registry Switch On! Guides.
.MS
.NAME Available to the general public, .name email addresses are listed as firstnamelastname.name or lastnamefirstname.name, while Web sites are listed as www.firstname.lastname.name.
.NET
.NL
.UK.NET
.SE.NET
.NU The ccTLD for the country of Niue. There are no residency restrictions, these domains can be registered by anyone.
.NZ The ccTLD for the country of New Zealand. There are no residency restrictions, these domains can be registered by anyone. These domains have special renewal restrictions. Domains must be renewed before the 20th of the month PRIOR to the date of registration. EX: if name expires on Sep 27th the renewal request must be received prior to Aug 20th.
.ORG
.SH
.TC
.TM
.TV
.TW
.US Download the list of ".US restricted Names" version 2 (225KB zip file). Note: You must meet all the .US Nexus registration requirements to register a name in the .US TLD.
.UK Currently, contact information modifications are not immediate. Require a minimum of 2 name servers. Name servers changes/updates may take up to half an hour. A renewal cannot be issued until at least five (5) months prior to the domain's expiration date and effects of a renewal do not occur instantly. Please review our Registration Agreement for .UK specific legal information.
.KIDS.US
.VG
.WS


We are likely missing some - if in doubt about your domain, please ask!