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Update
Okay, here is where I stand...
- The IT guy is willing to help. He will not get the firewall rules changed. He will not give me nor Surpass a firewall report. He continues to say that something on the server/network is indicating that virus. He understands this is a Linus server. He wants Surpass to contact him by e-mail to discuss the issue.
- Surpass said have the IT folks contact them through the ticket system. I asked they contact the IT guy directly via e-mail and then I got (paraphrasing) 'This is a issue at your work, not our issue. Sorry.' Ticket (RNE-124643) closed.
So, while this is not an earth shattering problem, I don't understand why support can't contact the guy directly.
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