Well 15+ hours after submitting a ticket and all I have heard about my ticket is that they need to move me over to the new billing system, (that was at 1:12 PM Surpass time today), and that I need to wait patiently for them to email my new logon info. At this rate the BOGO promotion will be over and I'll be waiting for next years event since I'm heading out of town for the weekend and will most likely have no internet connection.
Not a very happy camper at this point.
