Neil, what kind of comment is that? Surpass wants (and has) customers, but sometimes IPs have to be blocked in order to limit the abuse that a server gets from spammers and "hackers".
www.surpasshosting.com works fine for me and probably for most other people. You probably won't get a response in the Dedicated Server area of the forum because it has nothing to do with Dedicated Servers, and not a lot of people frequent that forum who don't have dedi's. If you are looking for a staff response, this is a user-to-user forum, and you will have to submit the question to the help desk if you wish support to help you immediately troubleshoot why you can't connect to the website. Otherwise, staff members browse the forum on their own time and are not obligated to respond to help requests placed through here.