Unfortunatley Rai it is a true one, if you reduce your market coverage then you reduce your potential customer base but, I am far more worried about why you may be implying that anyone who cannot all of a sudden these past couple of days see / browse / purchase / renew from surpasshosting.com would be spammers or hackers who are abusing servers.
The post in the dedicated area is because that is the area I was in whilst finalising research about the immediate things I would need to do with a couple of dedicated's and usually there are enough browsers of that area to pick up a reply.
Thankfully I have enough of a sense of fun to have had a little chuckle at part of your reply, submitting a question to the help desk indeed, most likely you would suggest using the support link at the top of this page, the one going to
http://www.surpasshosting.com/support.php or simply login on
http://my.surpasshosting.com