I took action against the spammer and the phishing site you are talking about. The directory in question was created because of some insecure permissions on your customer's account. Our standard procedure is to secure the account and redirect the phishing site to
http://www.dimenoc.com/antiphish/ in an attempt to educate visitors about the evils of phishing.
As for your server, please get in touch with TigerDirect and have them send you a tracking number. We'll keep an eye on it as soon as you send me the tracking number.