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All our servers are fully managed as long as you are using the cpanel the comes installed by us.
Some people get dedicated servers and don't use cpanel at all or something like that. Those servers only have limited management because we didn't install their system and therefore don't know it.
As for the billing you may have to ask our accounting department about that because VPS billing and shared billing are two completely different systems so you will be signing up for a new account.
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