Not quite sure about those reviews you saw on Google, but you are more then welcomed to read the user testomonials we have here on the forums:
http://www.surmunity.com/user-reviews/
and decide from there what you would like to do. But I can say that Surpass has been a wonderful host for me and my sites, and I'm not just saying that because I work for them, since I was hosted with them long before that!
