Well, I came to Surpass on good recommendation from another customer, but it looks like i'm not going to be happy already - just 2 weeks after joining!
First of all, today, I logged into CPanel only to find that the red bar on the disk space section is showing red - meaning full - despite only using 40gig - even though i bought the Max package. However, this problem was immediately remedied.
NOW, I've just found out that my package has been suspended due to high server load - even though my Website is only running Vbulletin - and i specifically asked before joining up in the pre-sales questions whether Surpass were VBulletin-friendly (because I know some hosts don't like VBulletin) - and someone from Surpass said yes, VBulletin was welcome - so I've moved my site over, only to find that Surpass don't want my VBulletin site on their server after all.
I wouldn't even say my forum is big - it only has just over 1000 forum members, and there's usually no more than 7 people active at a time.
This is VERY frustrating considering a member of Surpass's staff told me that VBulletin was welcome on their shared servers.
It looks like i'll have to find another host already - after just two weeks, because the dedicated servers, which have been recommended to me in the email Surpass sent me when they said the account was suspended, is out of my budget as my site is non-profit making.
Thanks Surpass
