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When did you submit the ticket? If it's a dedicated server issue, I'd allow them sufficient time to investigate the issue. I'm sure they've read your ticket and are looking in to the matter but would rather know the problem and reply that to you instead "we're looking in to it" which, since you submitted the ticket, and its their job to look in to it, they are already doing so..
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When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us. - Helen Keller
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