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Joomla should have a config.php file of some type, or you can specify the settings inside of an admin panel.
You need to make sure the config has the correct database name and correct username and password. Since we have cPanel and they didn't, the database has to be in format username_database and the username has to be the same.
Of course I realize you may have already checked this... but just making sure. If you double check all the users/passwords and file paths, it should work. Joomla is Joomla.. no matter where it's hosted.
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