Tamsin

Last night my domain (essencero.com) was suspended due to the high traffic and resource usage it requires causing excessive strain on the server - I was slightly taken aback by the lack of warning prior to its suspension, but it's fair enough.

Basically, I was told that the resources it requires demand that it's moved to a dedicated server - since I already have a dedicated server with you in addition to shared hosting, this seemed like it would be a quickly resolved issue. However, after inquiring as to how to go about transferring my domain to my dedicated server (as well as upgrading the bandwidth and installing cPanel on this server) about a day ago, I've yet to receive any kind of response. I've posted in the (now two) helpdesk tickets concerning this matter several times asking for simply an indication that it's being looked into, and have yet to receive any further communication whatsoever.

This is an extremely serious issue for me - I have a website community of several thousand users, and I've answered 200+ emails today alone from users asking about the status of the website. However, I'm unable to sufficiently respond to these emails due to the lack of helpdesk support I've received.

At this point, I am quite willing to obtain an EPP auth key and transfer the domain to another hosting provider if it'll result in a faster resolution. However, requests for a transfer key have ALSO yet to be responded to, and I'm pretty much stuck in limbo with no viable solution until I receive some input.

Wasn't sure whether posting this on the forums too would help speed the matter along any, but I figured it couldn't hurt. Any help you can give me would be appreciated.